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Author Archives: mclaramartins
Originally posted on Thoughts from Alex Danco:
One day, software will have eaten healthcare. That day has not come yet, but it will. And it’ll come just in time. First of all, what do we mean when we say…
Social Media Explorer webpronews Links on interesting statistics (with sources) we may be able to use.
This article is on how American Express uses Social Networks as a means to build good reputation by tracking bad comments and helping the complaining customers. “Good customer service polices have to come from the top down. Upper management needs … Continue reading
http://www.livestream.com/smw_london/video?clipId=flv_f3f7fc52-cc2c-4830-be8b-4f3d3e581c8b …hoping to post some highlights over the next 3 days
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